Everyday Life · 日常 rìcháng

工厂

gōngchǎng

The working vocabulary of a Chinese factory floor, in the order a product moves through it: 打样, 封样, 开模, 大货, 验货, 出货.

~16 min read
流程 liúchéng The Product Lifecycle
从打样到出货 cóng dǎyàng dào chūhuò · From Sample to Shipment 打样 dǎyàng → make samples
确认样 quèrènyàng → the buyer approves a sample
开模 kāimú → cut production tooling
试模 shìmú → first shots off the new mold (T1, T2 ...)
产前样 chǎnqiányàng → pre-production sample from the real line
封样 fēngyàng → seal the approved sample as the standard
大货 dàhuò → bulk production
验货 yànhuò → inspection
出货 chūhuò → ship out
厂里的话 chǎng lǐ de huà · Floor Language

工厂 (gōngchǎng) is "work shed." The simplified form 厂 reuses an ancient character for a cliff overhang, a shelter with one wall; the traditional form is 廠. On the floor people say 厂里 (chǎng lǐ, "in the factory") and 厂家 (chǎngjiā) for the manufacturer as a business. The vocabulary below is the dialect of that world, much of it unknown to Chinese speakers outside manufacturing: 大货 for the bulk order, 丝 for a hundredth of a millimetre, 唛头 for a carton's shipping mark. Textbook business Chinese skips all of it, and it is what your merchandiser will write in every WeChat message.

The sequence matters more than any single word. Each stage ends with a 确认 (confirmation), and each confirmation is the reference for the next stage: the approved sample is the standard for the mold, the sealed sample is the standard for bulk, and bulk is inspected against the sealed sample. Disputes later turn on which sample was confirmed, when, and by whom, so learn the stage names well enough to use them in a sentence.

样品 yàngpǐn Samples
打样 dǎyàng to make a sample; sampling
The verb for producing samples before an order. 打样费 (dǎyàngfèi) is the sampling fee, often refunded against the first order; 打样周期 is how long sampling takes.
打样大概需要几天?打样费可以从大货里扣吗?
Dǎyàng dàgài xūyào jǐ tiān? Dǎyàngfèi kěyǐ cóng dàhuò lǐ kòu ma?
About how many days does sampling take? Can the sampling fee be deducted from the bulk order?
确认样 quèrènyàng approval sample
The sample the buyer has approved, usually signed and dated. Everything after it is measured against it, so record exactly which version you approved and what you asked to change.
颜色我们确认了,但是盖子还要改,这个不能算确认样。
Yánsè wǒmen quèrèn le, dànshì gàizi hái yào gǎi, zhège bù néng suàn quèrènyàng.
We've approved the colour, but the lid still needs changes, so this doesn't count as the approval sample.
封样 fēngyàng sealed sample; golden sample
"Seal the sample": approved units are labelled, signed by both sides, and kept by each as the binding quality standard for bulk. Also called 标准样 (biāozhǔnyàng) or 金样 (jīnyàng, golden sample). Keep at least one yourself.
封样一式三份,我们带走一份,你们留两份。
Fēngyàng yí shì sān fèn, wǒmen dàizǒu yí fèn, nǐmen liú liǎng fèn.
Three sealed samples: we take one with us, you keep two.
大货要以封样为准,颜色和手感都要一致。
Dàhuò yào yǐ fēngyàng wéi zhǔn, yánsè hé shǒugǎn dōu yào yízhì.
Bulk production must match the sealed sample; colour and feel must both be consistent.
产前样 chǎnqiányàng pre-production sample (PPS)
Made on the production line with production materials, after tooling and before bulk starts. Hand samples can be perfect while line samples are not; insisting on a 产前样 catches the difference before thousands of units exist.
大货开始前,请先寄五个产前样给我们确认。
Dàhuò kāishǐ qián, qǐng xiān jì wǔ ge chǎnqiányàng gěi wǒmen quèrèn.
Before bulk production starts, please send us five pre-production samples to approve.
模具 mújù Molds and Tooling
谁的模具 shéi de mújù · Who Owns the Mold

模具 (mújù) covers every custom tool: injection molds, stamping dies, fixtures. 开模 (kāimú, "open a mold") is the act of commissioning one and is often the largest single cost in a new product. The question that matters most is not the price but the ownership: 模具归谁 (mújù guī shéi, "who does the mold belong to?"). A buyer who pays the 模具费 normally owns the tool, but unless the contract says so, and says the factory may not use it for anyone else, the factory holds it physically and can make your part for others. Ask the question in the meeting, then get the answer into the contract; the contract and IP page in this series covers the clauses.

开模 kāimú to make a mold; to commission tooling
The step that commits real money. 开新模 is new tooling; 共模 (gòngmú) or 公模 (gōngmú) is a shared or public mold the factory already owns, cheaper but not exclusive to you. 私模 (sīmú) is a private mold for one customer.
这个盖子要开新模还是可以用你们的公模?
Zhège gàizi yào kāi xīn mú háishi kěyǐ yòng nǐmen de gōngmú?
Does this lid need a new mold, or can you use one of your existing open molds?
开模到出样需要多长时间?
Kāimú dào chū yàng xūyào duō cháng shíjiān?
How long from starting the mold to the first samples?
模具费 mújùfèi tooling fee
The one-off charge for the mold. Common arrangements: paid in full up front, split 50/50 with the balance at sample approval, or refunded (返还 fǎnhuán) once order volume passes an agreed number.
模具费付清以后,模具归我们所有,对吧?
Mújùfèi fùqīng yǐhòu, mújù guī wǒmen suǒyǒu, duì ba?
Once the tooling fee is paid in full, the mold belongs to us, correct?
订单累计到五万个,模具费能不能返还?
Dìngdān lěijì dào wǔ wàn ge, mújùfèi néng bù néng fǎnhuán?
Once cumulative orders reach 50,000 units, can the tooling fee be refunded?
试模 shìmú mold trial; first shots
Running the new tool for the first time. Rounds are numbered T1, T2, T3, said as letters plus Chinese numbers (T一, T二). Each round produces parts to measure; the goal is to stop modifying.
T1试模的样品下周能寄出来吗?
T-yī shìmú de yàngpǐn xià zhōu néng jì chūlái ma?
Can the T1 trial samples be sent out next week?
改模 gǎimú to modify a mold
Changing the tool after a trial. The crucial question is who pays: changes caused by the factory's error are on them, changes caused by a new request from you are on you. Agree which is which in writing before work starts. 修模 (xiūmú) is repair or maintenance.
这次改模是你们的问题,费用应该由你们承担。
Zhè cì gǎimú shì nǐmen de wèntí, fèiyòng yīnggāi yóu nǐmen chéngdān.
This modification is due to your error, so the cost should be yours.
图纸 túzhǐ Drawings and Tolerances
读数字 dú shùzì · Reading Dimensions Aloud 65.5 mm → 六十五点五毫米 liùshíwǔ diǎn wǔ háomǐ
±0.05 mm → 正负零点零五毫米 zhèngfù líng diǎn líng wǔ háomǐ, or 正负五丝 zhèngfù wǔ sī
0.01 mm → 一丝 yì sī (machinist slang; 一条 yì tiáo in Guangdong)
600 ml → 六百毫升 liùbǎi háoshēng
320 g → 三百二十克 sānbǎi èrshí kè
Φ70 → 直径七十 zhíjìng qīshí (diameter 70)
图纸 túzhǐ technical drawing
2D drawings with dimensions; 3D文件 or 3D图 (sān-D tú) for the model file, usually STEP. 以图纸为准 ("the drawing governs") is the sentence that settles arguments, so make sure the drawing is the latest version.
请以最新版本的图纸为准,旧的作废。
Qǐng yǐ zuì xīn bǎnběn de túzhǐ wéi zhǔn, jiù de zuòfèi.
Please work from the latest drawing; the old versions are void.
公差 gōngchā tolerance
The allowed deviation from a dimension. Tight tolerances cost money; for parts that thread or seal against each other they decide whether the product works. 超差 (chāochā) is out of tolerance.
螺纹这里的公差要控制在正负五丝以内。
Luówén zhèlǐ de gōngchā yào kòngzhì zài zhèngfù wǔ sī yǐnèi.
The tolerance at the thread must be held within plus or minus 0.05 mm.
这批有几个尺寸超差了,装不上。
Zhè pī yǒu jǐ ge chǐcùn chāochā le, zhuāng bú shàng.
Several dimensions in this batch are out of tolerance; the parts won't fit together.
尺寸 chǐcùn dimensions, size
Named after two old units of length, 尺 and 寸. 外径 (wàijìng) is outer diameter, 内径 (nèijìng) inner diameter, 壁厚 (bìhòu) wall thickness, 高度 height.
壁厚能不能再薄一点?现在太重了。
Bìhòu néng bù néng zài báo yìdiǎn? Xiànzài tài zhòng le.
Can the wall be made a little thinner? It's too heavy right now.
材质 cáizhì Materials and Processes
三零四和三一六 sān líng sì hé sān yī liù · Saying the Grade

Steel grades are read digit by digit: 304 is 三零四 (sān líng sì), 316 is 三一六 (sān yī liù), and 316L adds the letter. 不锈钢 (bùxiùgāng) is "steel that does not rust." 食品级 (shípǐnjí, food grade) is the claim every supplier makes, so ask for the 材质报告 (cáizhì bàogào, material certificate) or a third-party test report rather than accepting the word. A vacuum bottle has an inner liner, 内胆 (nèidǎn, literally "inner gallbladder"), and an outer shell, 外壳 (wàiké); specify the grade for each separately, because a factory can meet "316" on the liner and use 304 or something cheaper on the shell.

不锈钢 bùxiùgāng stainless steel
Grades by number: 201 is cheaper and less corrosion-resistant, 304 is the common food-contact grade, 316 adds molybdenum for better resistance to acids and salt. 材质 (cáizhì) is "material" in the sense of grade and composition.
内胆用三一六,外壳用三零四,每批都要提供材质报告。
Nèidǎn yòng sān yī liù, wàiké yòng sān líng sì, měi pī dōu yào tígōng cáizhì bàogào.
316 for the inner liner, 304 for the outer shell, with a material certificate for every batch.
真空保温 zhēnkōng bǎowēn vacuum insulation
Double-wall insulation: the air between liner and shell is pumped out, 抽真空 (chōu zhēnkōng). 保温 is keeping warm, 保冷 keeping cold; 保温测试 is the thermal retention test, and 保温效果 the result.
保温测试的条件是什么?装多少度的水,测几个小时?
Bǎowēn cèshì de tiáojiàn shì shénme? Zhuāng duōshao dù de shuǐ, cè jǐ ge xiǎoshí?
What are the thermal test conditions? Water at what temperature, measured over how many hours?
高硼硅玻璃 gāopéngguī bōli borosilicate glass
"High boron-silicon glass," resistant to thermal shock. 耐热 (nàirè) is heat-resistant, 温差 (wēnchā) the temperature difference it can survive, 爆裂 (bàoliè) bursting or shattering.
这个玻璃能承受多大的温差?有没有冷热冲击测试?
Zhège bōli néng chéngshòu duō dà de wēnchā? Yǒu méiyǒu lěngrè chōngjī cèshì?
What temperature difference can this glass take? Is there a thermal shock test?
硅胶圈 guījiāo quān silicone seal ring
硅胶 (guījiāo) is silicone; 密封圈 (mìfēngquān) is any sealing ring or gasket. Food-grade silicone should not smell; 异味 (yìwèi, an odd smell) and 发黄 (fāhuáng, yellowing) are the common complaints. 漏水 (lòushuǐ) is a leak.
硅胶圈有异味,是不是没有二次硫化?
Guījiāo quān yǒu yìwèi, shì bú shì méiyǒu èrcì liúhuà?
The silicone ring smells; was it skipped in the post-cure step?
表面处理 biǎomiàn chǔlǐ surface finish
The finishing family: 抛光 (pāoguāng) polishing, 电解 (diànjiě) electrolytic polishing for liners, 喷涂 (pēntú) spray painting, 喷粉 (pēnfěn) powder coating, 丝印 (sīyìn) screen printing, 镭雕 (léidiāo) laser engraving. 涂层 (túcéng) is the coating itself; 掉漆 (diàoqī) is paint coming off.
喷粉的颜色要按潘通色号做,附着力要过百格测试。
Pēnfěn de yánsè yào àn Pāntōng sèhào zuò, fùzhuólì yào guò bǎigé cèshì.
The powder coat colour must match the Pantone number, and adhesion must pass the cross-hatch test.
标志用镭雕还是丝印?哪个更耐磨?
Biāozhì yòng léidiāo háishi sīyìn? Nǎge gèng nàimó?
Should the logo be laser-engraved or screen-printed? Which wears better?
工艺 gōngyì process, workmanship
How something is made. 注塑 (zhùsù) injection molding, 冲压 (chōngyā) stamping, 拉伸 (lāshēn) deep drawing, 焊接 (hànjiē) welding, 组装 (zǔzhuāng) assembly. 工艺不良 is a workmanship defect.
这个工艺能不能简化?成本可以降多少?
Zhège gōngyì néng bù néng jiǎnhuà? Chéngběn kěyǐ jiàng duōshao?
Can this process be simplified? How much could it lower the cost?
品质 pǐnzhì Quality and Defects
常见不良 chángjiàn bùliáng · Common Defects 划痕 huáhén → scratch
凹坑 / 凹痕 āokēng / āohén → dent
毛刺 máocì → burr, sharp edge
色差 sèchā → colour difference
漏水 lòushuǐ → leaking
异味 yìwèi → odour
变形 biànxíng → deformation
掉漆 diàoqī → paint or coating coming off
生锈 shēngxiù → rust
不保温 bù bǎowēn → vacuum failure, the bottle no longer insulates
验货 yànhuò goods inspection
Inspection before shipment, by your own staff or a 第三方 (dì-sān fāng, third party). 抽检 (chōujiǎn) is sampling inspection, usually by AQL level; 全检 (quánjiǎn) is 100% inspection. 来料检验 checks incoming materials.
出货前我们会安排第三方验货,按AQL二点五抽检。
Chūhuò qián wǒmen huì ānpái dì-sān fāng yànhuò, àn AQL èr diǎn wǔ chōujiǎn.
Before shipment we'll arrange third-party inspection, sampling at AQL 2.5.
验货不合格的话,返工以后再验,费用你们出。
Yànhuò bù hégé de huà, fǎngōng yǐhòu zài yàn, fèiyòng nǐmen chū.
If the inspection fails, the goods are reworked and re-inspected at your cost.
不良率 bùliánglǜ defect rate
Percentage of defective units; 良品率 or 良率 (liánglǜ) is the yield, its complement. 不良品 (bùliángpǐn) and 次品 (cìpǐn) are defective goods. Agree an acceptable rate in the contract and what happens above it.
上一批的不良率是多少?主要是什么问题?
Shàng yì pī de bùliánglǜ shì duōshao? Zhǔyào shì shénme wèntí?
What was the defect rate on the last batch? What were the main problems?
不良率超过百分之一,超出部分由你们补货。
Bùliánglǜ chāoguò bǎi fēn zhī yī, chāochū bùfen yóu nǐmen bǔhuò.
If the defect rate exceeds 1%, you replace the excess at your cost.
返工 fǎngōng rework
Fixing defective goods. Its harder cousins: 报废 (bàofèi) scrapping, 补货 (bǔhuò) replacing goods, 退货 (tuìhuò) returning them. 整改 (zhěnggǎi) is a corrective action on the process itself, so the defect stops recurring.
返工只是治标,我们需要一份整改报告,说明原因和措施。
Fǎngōng zhǐ shì zhìbiāo, wǒmen xūyào yí fèn zhěnggǎi bàogào, shuōmíng yuányīn hé cuòshī.
Rework only treats the symptom; we need a corrective action report explaining the cause and the measures.
检测报告 jiǎncè bàogào test report
From a lab, often for a named standard: LFGB, FDA, and the like are said as letters. 认证 (rènzhèng) is certification, 证书 (zhèngshū) the certificate. Check the report's date and which material it covers.
这份检测报告是哪年做的?包括硅胶和涂层吗?
Zhè fèn jiǎncè bàogào shì nǎ nián zuò de? Bāokuò guījiāo hé túcéng ma?
What year is this test report from? Does it cover the silicone and the coating?
生产 shēngchǎn Orders, Capacity, Packing
起订量 qǐdìngliàng minimum order quantity (MOQ)
"Order-starting quantity," often per colour or per SKU rather than per order. Ask which. Factories will usually trade a lower MOQ for a higher unit price.
起订量是每个颜色三千,还是总共三千?
Qǐdìngliàng shì měi ge yánsè sānqiān, háishi zǒnggòng sānqiān?
Is the MOQ 3,000 per colour, or 3,000 in total?
交期 jiāoqī lead time, delivery date
Also 货期 (huòqī). Ask when the clock starts: from deposit received, from sample approval, or from materials arriving. 延期 (yánqī) is a delay; 赶货 (gǎnhuò) is rushing an order.
交期是从收到定金开始算,还是从确认样品开始算?
Jiāoqī shì cóng shōudào dìngjīn kāishǐ suàn, háishi cóng quèrèn yàngpǐn kāishǐ suàn?
Does the lead time start from receipt of the deposit or from sample approval?
产能 chǎnnéng production capacity
Output per day or month. 排产 (páichǎn) is scheduling an order onto the line; 旺季 (wàngjì) is peak season, when capacity disappears. In the months before Chinese New Year lines fill up and many workers leave early, so lead times stretch.
你们这条线的日产能是多少?旺季的时候能保证排产吗?
Nǐmen zhè tiáo xiàn de rì chǎnnéng shì duōshao? Wàngjì de shíhou néng bǎozhèng páichǎn ma?
What is this line's daily capacity? Can you guarantee a production slot in peak season?
过年前能出货吗?还是要等到年后?
Guònián qián néng chūhuò ma? Háishi yào děngdào nián hòu?
Can it ship before Chinese New Year, or will it wait until after?
包装 bāozhuāng packaging
彩盒 (cǎihé) is the retail colour box, 内盒 the inner box, 外箱 (wàixiāng) the master carton, 装箱数 the units per carton. 唛头 (màitóu), from English "mark," is the shipping mark printed on cartons. 跌落测试 (diēluò cèshì) is the drop test.
外箱要过跌落测试,唛头按我们的文件印。
Wàixiāng yào guò diēluò cèshì, màitóu àn wǒmen de wénjiàn yìn.
The master cartons must pass a drop test, and the shipping marks must be printed from our file.
大货 dàhuò bulk goods, the production run
Floor slang for the main order as opposed to samples. 大货生产 is bulk production, 大货样 a unit pulled from it. The word appears in nearly every merchandiser message: 大货已经上线了 means your order is on the line.
大货什么时候上线?上线以后请拍几张照片给我。
Dàhuò shénme shíhou shàngxiàn? Shàngxiàn yǐhòu qǐng pāi jǐ zhāng zhàopiàn gěi wǒ.
When does bulk go on the line? Once it does, please send me a few photos.
出货 chūhuò · Out the Door

出货 (chūhuò) is the last word of the sequence and the moment leverage changes hands. Before shipment the factory wants your balance payment and you hold it; after shipment the goods are in a container and the factory holds the money. That is why inspection happens before 出货, why the balance is usually due against the inspection report or the bill of lading (提单 tídān), and why a buyer's most useful sentence in the final week is 验货通过以后再付尾款 (yànhuò tōngguò yǐhòu zài fù wěikuǎn): the balance is paid after inspection passes. The price, payment, and contract pages in this series pick up from there.

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